Affordable world-class security & data protection at any scale

FAQ

• What's different between the Free and the Pro plans?

  The largest differences are: how much storage space you have – which is quantified in ""Gb per user"" and security monitoring features like SysMon/Elastic integration. In the Free plan, you have up to 2Gb secured storage space and limited monitoring functionality.

  The Pro plan does not have any limit at all. It also comes with advanced permissions and admin tools necessary for larger teams.

• What is a storage?

  A storage is a piece of our secured cloud servers where all of your important data stored, like documents, images, videos, any other files, etc.

• What happens when I go over the storage space limit in the Free plan?

  "You can still restore and delete existing snapshots as usual, but you won't be able to backup new files and we'll notify you about it. Deleting files will not free up additional space for the time being."

• What are the admin tools in the Pro plan?

  With the Free plan, you have only one workspace and can't invite other people.

  The Pro plan lets you set up the admin rights to specific people, so not everybody can change the billing information, or share your information (statistics) with strangers.

• What are the Threat Detection tools in the Pro plan?

  With the Free plan, you have only backup/restore features

  "The Pro provides 24x7 detailed end-point monitoring and the integration with a lot of different other services like SysMon, VirusTotal, SOC Prime, Loki etc. This is especially useful for remote IT-pros who manage a lot of end-points."

• How is pricing calculated for the Pro plan?

  If you upgrade your account to Pro, you will be charged $5 a month for each member in your workspace. So if you have 5 members in your workspace, you'll be charged $25 a month.

• Can I use Simplerity for free?

  Absolutely! Every Basic account comes with 2Gb free storage space for you to play around.

• How do upload and files deletion affect my storage limit?

  All content uploaded to our servers count towards the limit. We use snapshots for every single backup event. Deleting files you uploaded won't free up the limit.

• How is the payment being processed?

  We use PayPal or Stripe to process your payment. It's the same payment provider used in products such as Twitter, Pinterest, and Lyft. We do not handle your credit card information directly.

• Does Simplerity support multiple teams?

  Yes! You can use the same e-mail address you used to create or join additional teams. However - each workspace will have to be upgraded to Pro if you'd like to use Pro features in multiple workspaces.

Still have more questions? Drop us a line!